Privacy Policy

1. Who We Are

Business Name: Worthing Auto Locksmith
Service Area: Worthing and surrounding West Sussex areas
Email: info@autolocksmithworthing.co.uk
Phone: 07932805727
Website: https://autolocksmithworthing.co.uk

We are the data controller responsible for your personal data collected through this website and through our auto locksmith services.

2. What Information We Collect

We may collect the following personal information when you contact us or use our website:

• Contact details — your name, phone number and email address
• Vehicle information — make, model, year and location of your vehicle
• Service details — the locksmith service you require and your location
• Communication records — records of calls, emails or messages you send us
• Website usage data — pages visited, time on site and browser type (via cookies)

We do not collect payment card details. Any payments made are handled securely and we do not store financial information.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiry and provide the auto locksmith service you have requested
• To contact you regarding your booking or service appointment
• To provide an accurate quote for our services
• To send a confirmation or follow-up message after a completed job
• To improve our website and services based on usage patterns
• To comply with any legal obligations we are subject to

We will never use your personal information for unsolicited marketing without your explicit consent, and we will never sell your data to third parties.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Contract — processing is necessary to provide the locksmith service you have requested
• Legitimate interests — to operate and improve our business and respond to enquiries
• Legal obligation — where we are required to process data to comply with applicable law
• Consent — where you have given explicit consent, such as for marketing communications

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device when you visit our website. We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand how visitors use our website (e.g. Google Analytics)
• Functional cookies — remember your preferences to improve your experience

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

6. How We Share Your Information

We do not sell, rent or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party services that help us operate our website (e.g. hosting providers, email services), who are bound by strict data processing agreements
• Legal requirements — where disclosure is required by law, regulation or court order
• Business protection — where necessary to protect the rights, property or safety of our business, staff or customers

Any third parties who process data on our behalf are required to handle it in accordance with UK GDPR and to keep it secure.

7. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purpose it was collected:

• Customer enquiries and service records — up to 3 years from the date of last contact
• Financial and invoice records — up to 7 years as required by HMRC
• Website analytics data — up to 26 months as set by Google Analytics default settings

After the relevant retention period, your data is securely deleted or anonymised.

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can request that we delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request a copy of your data in a machine-readable format
• Right to object — you can object to our processing of your data where we rely on legitimate interests
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@autolocksmithworthing.co.uk or call 07932805727. We will respond to your request within 30 days.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure. These measures include:

• Secure HTTPS encryption on our website
• Restricted access to personal data on a need-to-know basis
• Regular review of our data handling practices
• Secure storage and disposal of records containing personal information

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but will notify you and the relevant authorities promptly in the event of a data breach that affects your rights.

10. Third-Party Websites

Our website may contain links to third-party websites, including the Master Locksmiths Association, UK Government vehicle security guidance and West Sussex County Council. These websites have their own privacy policies and we are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services and website are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@autolocksmithworthing.co.uk and we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated policy.

13. How to Complain

If you are unhappy with how we have handled your personal data, please contact us first at info@autolocksmithworthing.co.uk and we will do our best to resolve your concern.

If you remain dissatisfied, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Worthing Auto Locksmith
📞 07932805727
✉ info@autolocksmithworthing.co.uk
🌐 https://autolocksmithworthing.co.uk
📍 Worthing, West Sussex